Communication Skills

Objectives:
By the end of this course participants will:

1、Express themselves in a professional and effective manner with managers, as well as meetings with clients and colleagues
2、Communicate goals, purposes and targets with their subordinates
3、Communicate in an open, clear and direct manner
4、Understand their own communication styles and other people’s styles and handle them supportively
5、Master effective question-techniques
6、Know the differences between active and passive listening& speaking
7、Learn techniques to communicate with an impact
8、Deal effectively with difficult people and conflicts
9、Run team meetings in a more effective manner where information is openly shared
10、Master meeting techniques to facilitate a more constructive discussion process and ensure the action and follow-up after the meeting finished
11、Understand the importance of winning agreements rather than arguments
12、Know how to avoid or deal more effectively with conflict by being assertive to reach win/win agreements

Course Contents:

1、Understanding the Challenges of Communication
2、DISC – Different Communication Styles & How to Handle
3、Listening & Speaking Skillfully（Body Language & Tone of Voice）
4、Question-Asking & Information Gathering Techniques
5、Expressing Yourself Assertively
6、Effective Meeting Management
7、Dealing with Conflicts & Influencing Solutions
8、How to Communicate with Difficult People
9、Personal Action Plan